Shipping policy

Shipping & Delivery Policy

On the QYSEA store, our mission is to provide you with the best shipping experience, regardless of your location. We serve a global community of ocean explorers daily, ensuring your equipment arrives safely and swiftly.

1. Shipping Rates

We have simplified our shipping structure to offer the best value to our customers:

Order Type	Shipping Cost
All FIFISH ROV Packages	Free Shipping
FIFISH ROV + Accessories Orders*	Free Shipping
Accessories Orders ≥ $200 USD	Free Shipping
Accessories Orders < $200 USD	$39.99 USD Flat Rate
Selected Accessories**	$49.99–$99.00 USD Flat Rate

* Excludes V-EVO Finger Robotic Arm, 3-Meter (9.8ft) Tether, Replacement Propeller Kit, and Industrial Case.

** Selected Accessories include V-EVO Finger Robotic Arm, 3-Meter (9.8ft) Tether, Replacement Propeller Kit, and Industrial Case.

2. Our Trusted Carriers

To maintain the highest level of service, we exclusively partner with the world's leading express couriers. Your order will be dispatched via:

FedEx Express
DHL Express
UPS Worldwide
DPD Express

We select the specific carrier based on which provider offers the most reliable and fastest route to your specific global region.

3. Delivery Timeline

48 HOURS

Processing Time: Most orders are processed and ready for dispatch within 48 hours.

3–7 BUSINESS DAYS

Shipping Time: Once your order leaves our facility, the estimated delivery time is 3–7 business days for most international destinations.

REAL-TIME

Tracking: You will receive a shipping confirmation email with a direct tracking link immediately upon dispatch.

Note on Lead Times: While we aim for the above windows, specific ROV models and customized add-on packages may have unique lead times based on demand or technical configurations. Please refer to the specific product page for the most accurate, up-to-date delivery estimates.

4. Important Reminders (USA, EU, etc.)

Customs & Duties

We aim to make the international delivery of our underwater technology as seamless as possible.

For ROVs & Product Packages (Free Shipping Orders): QYSEA covers all import taxes, duties, and customs fees.
For Individual Add-ons & Accessories (Paid Shipping Orders): Shipments may be subject to import taxes, duties, and customs fees levied by the destination country.

Signature Required

Due to the high value of QYSEA equipment, all ROV shipments require a direct signature upon delivery. We recommend shipping to an address where someone will be available to receive the package.

Battery Compliance

All FIFISH V Series & E Series ROVs use high-capacity lithium batteries. We comply with all IATA "Dangerous Goods" regulations to ensure your shipment is legal and safe for air transport.

5. Damaged or Lost Shipments

We take full responsibility for your order until it is safely in your hands. Every QYSEA shipment is handled with the highest priority to ensure it arrives in perfect condition.

In the Rare Event of Damage: If your package arrives with visible damage to the exterior or interior, please document the condition with photos and contact our support team at shop@qysea.com within 24 hours of delivery.

Our Commitment: Our team will provide immediate support to resolve the issue, whether through a priority replacement or technical assistance, to ensure your exploration isn't delayed.

Questions about your delivery?

Our logistics team monitors every ROV shipment until it reaches your door. If you have specific questions about customs in your region or need to coordinate a specialized delivery, we are here to help.

Email: shop@qysea.com

Live Chat: Available Monday – Friday, 9 AM – 6 PM [Hong Kong Time]

Start Your Underwater Exploration Today

At QYSEA Technology, we don't just ship boxes; we deliver the tools for your next discovery. We take care of the logistics so you can focus on the ocean. Safe diving!